Terms of service
These terms are a plain, fair starting version of the agreement between you and Keel. They
are written for small and mid-sized teams using our self-serve plans. For an executed copy
or questions, email [email protected].
Last updated: July 2026.
Keel is operated by Keel GRC LLC, headquartered in Buford, Georgia, USA
(“Keel”, “we”, “us”). “You” means the person
or organization using Keel. Keel is a governance, risk, and compliance (GRC) software
service delivered through the app at app.keelgrc.com, this website at
keelgrc.com, and documentation at docs.keelgrc.com.
Agreement & acceptance
By creating an account, accessing, or using Keel, you agree to these terms. If you do not agree, do not use the service. These terms incorporate our Privacy & Cookies policy, our Acceptable Use Policy, and, where applicable, our Data Processing Addendum.
Who may use Keel
You must be at least 18 years old and able to form a binding contract. If you use Keel on behalf of an organization, you represent that you are authorized to bind that organization to these terms, and “you” includes that organization. You are responsible for your users’ compliance with these terms.
Accounts & security
You are responsible for the accuracy of your account information, for keeping credentials
confidential, and for all activity that occurs under your account and workspace. Tell us
promptly at [email protected] if you suspect unauthorized access. You are
responsible for the users you invite to your workspace and for their actions.
Subscriptions, plans & billing
Current plans, features, and pricing are described at our pricing page. Paid subscriptions renew automatically for the same term unless cancelled before the renewal date. Fees are stated exclusive of taxes, and you are responsible for any applicable sales, use, VAT, or similar taxes. If a payment fails or is overdue, we may suspend or limit access after reasonable notice. Except where required by law, fees are non-refundable. Any free plan is provided “as is” and may be changed or discontinued.
Acceptable use
Your use of Keel must comply with our Acceptable Use Policy. In short, do not use Keel for unlawful activity, to infringe others’ rights, to upload malware, to probe or breach security without authorization, to access other workspaces, or to overload or resell the service. We may suspend or terminate access for violations.
Customer data & ownership
As between you and Keel, you own the data you and your users put into the service (“customer content”). We process customer content only to provide and support the service, consistent with our Privacy policy and, where it applies, our Data Processing Addendum. You grant us a limited, non-exclusive license to host, copy, transmit, and display customer content solely to operate and improve the service for you and to meet legal obligations. If you send us suggestions or feedback, you grant us a perpetual, royalty-free license to use it to improve Keel, without obligation to you.
Keel intellectual property
Keel, including its software, content frameworks, documentation, and brand, is owned by Keel GRC LLC or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. These terms do not grant you any rights in Keel other than as expressly stated. Use of the Keel name and marks is governed by our Trademark policy.
Third-party services & sub-processors
To run Keel we use a small set of reputable sub-processors, listed and kept current at our sub-processors page. Your use of the service is also subject to those providers’ roles as described there. We remain responsible for our sub-processors’ performance of the tasks we delegate to them.
Confidentiality
Each party may receive information the other treats as confidential. Both parties agree to protect the other’s confidential information with reasonable care and to use it only as needed to perform under these terms, except where disclosure is required by law. This does not apply to information that is public, independently developed, or already known without a duty of confidentiality.
Service availability & changes
We aim to keep Keel available and reliable and use commercially reasonable efforts to do so, but self-serve plans are provided without a formal uptime service-level agreement. We may add, change, or remove features over time. If we make a material adverse change to a paid feature you rely on, we will use reasonable efforts to give notice.
Beta & AI features
We may offer beta features and optional, user-initiated AI features. AI outputs are drafts to review and are not legal, audit, or professional advice. Keel is a software tool to help you organize compliance work; it is not an auditor, certification body, or law firm, and it does not certify or guarantee any compliance outcome. You are responsible for reviewing AI outputs before relying on them. Beta features may change or be withdrawn and are provided “as is”.
Warranties & disclaimers
Except as expressly stated and to the fullest extent permitted by law, Keel is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, and we do not guarantee any audit result, certification, or regulatory outcome.
Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to the service. Except for your payment obligations and each party’s indemnification and confidentiality duties, each party’s total aggregate liability arising out of or related to these terms will not exceed the amount you paid to Keel for the service in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
Indemnification
You will defend and indemnify Keel against third-party claims arising from your customer content or your use of the service in violation of these terms or applicable law. We will defend and indemnify you against third-party claims that the Keel software, as provided by us and used as permitted, infringes that third party’s intellectual property rights. The indemnifying party’s obligations are conditioned on prompt notice, reasonable cooperation, and control of the defense and settlement of the claim.
Term & termination
These terms apply while you use Keel. You may stop using the service and cancel at any time through your account. Either party may terminate for a material breach that is not cured within a reasonable period after notice. On termination, your right to use the service ends. We will make your data available for export during a defined window after termination, after which we delete it as described in our Data Processing Addendum, subject to any legal retention requirements.
Governing law & venue
These terms are governed by the laws of the State of Georgia, USA, without regard to its conflict-of-laws rules. You and Keel agree to the exclusive jurisdiction and venue of the state and federal courts located in Georgia, USA, subject to any mandatory rights you have under local law.
Changes to these terms
We may update these terms from time to time. When we do, we will post the updated version here and revise the “last updated” date. For material changes we will use reasonable efforts to give notice. Your continued use of Keel after an update takes effect means you accept the revised terms.
Contact
Questions about these terms? Email [email protected]. For an executed or
countersigned copy, contact the same address.